Resources

Information to assist your recovery.

ATCO Electric

INFORMATION REGARDING ELECTRICITY

If you don’t have electricity, please check your main electric panel and breaker – a blown fuse or tripped breaker could be the cause. Simply moving any tripped switches to the ‘on’ position can restore electricity. If this doesn’t restore electricity to your home, please call the Electricity 24/7 emergency outage line at 1-800-668-5506.

Re-Entry Booklet

Be safe, at all times and everywhere

Your safe return to the Fort McMurray area is our priority. Please make it your priority too. This package was created to give you the information you need to plan your safe return. Please refer to it often.

Financial Documents

You may find that you are missing important financial documents. In order to get these replaced, whether it be cheques or bank cards, you need to contact your bank. The list below includes the contact information for the top banks in Canada. BMO Bank of Montreal Phone: 1-877 CALL BMO (225-5266) Email: [email protected] Website: http://www.bmo.com/ Fort McMurray Branch Timberlea…

Credit Cards

If you have lost your credit cards, you should contact your issuing financial institution immediately. We have provided a list of popular card issuers below. BMO Credit Cards General Credit Card Live Support: Call 1-800-263-2263 Lost or Stolen Cards: Call 1-800-361-3361 Website CIBC Credit Cards For credit card services, call 1-800-465-4653 Website Canadian Western Bank Credit Cards…

Birth/Marriage/Death Certificates

To obtain copies of a birth certificate, marriage certificate or death certificate, please see these resources. Alberta 310-0000, then 780-427-7013 (toll-free) Service Alberta British Columbia 1-250-952-2681 8:30 am – 4:30 pm PST (Monday to Friday, closed statutory holidays) Vital Statistics Agency Manitoba 1-204-945-3701 8:30 am – 4:30 pm CST (Monday to Friday, closed statutory holidays) Vital Statistics Agency…

Important Documents to Recover

Be careful: If your documents are located in a safe, do not attempt to open it until the outside is cool to the touch.

Red Cross – Guide to Fire Recovery

Following an evacuation, there are a number of practical and emotional things you can consider when you’re ready or allowed to return home. This guide provides information on what to do after you have been evacuated from your community following a wildfire. It provides tips and suggestions for the next steps in your return journey home. The Government will provide information on when your community will be considered safe. Please do not return to your communities until your local authorities have given permission to do so.