Information to assist your recovery.
ATCO employees are working hard to restore electricity and natural gas to customers in the region. It may take several days for an ATCO representative to visit your home or business due to the high volume of requests. Every effort is being made to help ensure the safe re-entry into your home or business. Thank you for your patience.Read More
Immediate Financial Emergency Assistance for Alberta Fires evacueesRead More
My family and I aren’t ready to return home yet, are we still eligible to receive financial assistance?
Yes. All evacuees affected by the wildfires in Alberta and registered with the Canadian Red Cross are entitled to receive assistance. If you are not returning home at this point, but require additional assistance, please contact 1-888-350-6070 or one of the following email addresses based on your location outside of Alberta:Read More
1.How much money will the Red Cross provide?
The Canadian Red Cross will be providing additional financial assistance to help support re-entry needs of the people evacuated due to the wildfires in Alberta. This could include the purchase of basic household items as individuals and families return home after being evacuated for weeks. Each household will receive:
$300 per household/individual
$50 for each additional person in the household
Please note, this service is to provide arrangements for travel only and not for accommodations. Hotels and temporary accommodations are extremely limited in Fort McMurray at this time. Please ensure you have a safe place to stay before confirming your return travel back to the area you evacuated from.Read More
This list is generously provided by the Insurance Bureau of Canada. Intact Insurance 24/7 Claims Phone Number: 1-866-464-2424 Claims Website: www.intactassist.com Office Location: Summit GM 8324 Franklin Ave Fort McMurray AB T9H 2J3 **Where possible, we recommend that customers contact their adjuster directly; in the event they forget or misplace their adjuster’s information, they should call the 24/7 number…Read More
What does my insurance cover?
Virtually every home insurance policy covers damage caused by fire, even if the fire began on a neighbouring property, as long as the fire was not started intentionally by the insured.
Damage to vehicles from fire is usually covered if comprehensive or all perils auto insurance has been purchased. This coverage is not mandatory, so check your policy.Read More